Drop Ship Repairs
Generals
All customers must contact Enhanced Ideas prior to drop shipping any equipment for repair. Any equipment drop shipped to us without prior scheduling may be returned unopened at the customers expense or repaired when an opening is in our shop schedule. Without a prior repair schedule, we make NO guarantees on how fast your equipment can be repair.
All customers are responsible for 100% of the actual shipping cost for your job. You can include a pre-paid return shipping label inside your box when you ship to us. You can give us your shippers account number for the return drop ship. Or the amount of shipping and a small handling fee will be added to the final bill. Unless you supply pre-paid shipping, we ship via UPS.
All equipment drop shipped to Enhanced Ideas must be sent via a carrier which supplies a tracking number. Please keep your tracking number for your reference.
All customers will be contacted within 24 hours of receipt of your equipment by Enhanced Ideas. Please include the method you would like us to contact you for receipt of your drop ship and for any questions.
New Customers
All new customers must call us prior to drop shipping any equipment for repair. You will be issued a repair order number for your job. Please write the repair order number on the outside of your box and include it inside the box. Also include your name, address, phone number and a description of the job / repair requested.
All new customers will be required to pre-pay a deposit of a minimum of 90% of the estimated repairs. The remainder of the bill must be paid, prior to Enhanced Ideas sending the return drop shipment of all equipment.
We do accept all types of payments.
However, no equipment will be returned until after the banking clearance time
for your method of payment. Personal and business checks will be held for
10 business days. Cashiers checks will be held for 10 business days.
Credit card payments will be held for 30 days after actual funds transfer.
Money orders will be held until 3pm of the banking day of the deposit.
Considerations may be made for corporate accounts, after a credit check.
Please see further policies and pricing information here.
Existing Customers
Existing customers may contact us via phone, email or fax for job scheduling. You will be issued a repair order number for your job. Please write the repair order number on the outside of your box and include it inside the box. Also include your name, address, phone number and a description of the job / repair requested.
Depending on your payment history with
Enhanced Ideas, there may be a deposit required for a percentage of the
estimated repairs. The amount of any deposit will be determined by your
customer payment status with Enhanced Ideas. Whether or not your equipment
is held until payment clears depends on your customer payment status with
Enhanced Ideas. Customers with good payment history and customer status
will have the choice of invoicing for your job, without any delays on return
drop shipment of equipment.
Please see further policies and pricing information here.